Spa Etiquette

Convenient booking

We recommend that you book the planned spa treatments at the same time you book your room since we cannot assure that you will get the dates and times you want after your arrival. Please understand that wellness appointments cannot be confirmed for certain days at fixed times. Of course, we always strive to meet your need as best we can.

Please call us at +49 (0) 7906 1010 or email to


In our Spa, children are allowed from 7:00am to 12:00. Please keep in mind that all parents must supervise their children.


For treatments please wear our soft and cuddly bathrobe.

Opening times

Cosmetics and Spa: 9:00am to 6:pm daily
Pool: 7:00am to 8:00pm daily
Sauna world: 1:00pm to 8:00pm Monday to Thursday
                    11:00am to 8:00pm Friday to Sunday


Please inform us before your treatment about any medical issues or restrictions that need to be considered.

Cancellation Policy

It’s a pity, when an appointment has to be channeled, although others would have gladly taken your place.

In the event of a short-term cancellation, unfortunately, we have to charge 80% of the price,

Good to know

Our Spa is a place of quiet and recovery. Please respect the privacy of all guests and renounce your smartphone


To be able to enjoy the full length of your treatment, we would like to ask you the check in at our spa reception about 5 minutes before your treatment. In the case of delays, we have to shorten your treatment period in order to ensure that the following guests do not have to wait.